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Administration

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1. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@volz.org. FOI Request Form

2. What are the leash laws?

Except when on private property, dogs must be kept on leash at all times. No dogs are allowed in parks. To report a loose animal contact the Police Department at 847-438-2349.

3. Who are my aldermen?

The Village of Lake Zurich elects a President and 6 trustees who represent the village at-large for 4-year staggered terms. The Village Clerk is also elected for a 4-year term. They are part-time elected officials who appoint the Village Administrator to be responsible for the day to day activities of the village operations.
Contact Village Hall at (847) 438-5141.

4. How do I obtain liquor license?

Liquor Licenses are not transferrable. Applications for a new business may be obtained from Susan Ragsdale (847)540-1683. Licenses are valid for calendar year, no proration. More...

5. How do I access the lake with my boat?

There are no public boat launches. The lake is privately owned by the property owners surrounding the water. The center of the lake is owned by the Lake Zurich Lions Club. The Lake Property Owners Association regulates how many boats are allowed and issues permits. Boat owners must have permission from property owners to launch. See Parks and Recreation Department site or contact Police Department for more information at (847)438-2349.

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Blackboard Connect (Connect-Cty)

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1. What is the Connect-CTY service?

The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

5. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

6. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

7. What precautions are being taken to protect personal information?

Connect-CTY® is a service of Blackboard Connect Inc. (BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. BCI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between BCI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. BCI also retains an external, independent security firm to perform annual security audits.

8. Will the Connect-CTY service work if I have a call screening system on my phone?

There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our town’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

9. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

10. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

11. How does the Connect-CTY system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

12. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

13. I answer the phone but the “Hello” message repeats. It then hangs up,

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

14. Who can I talk to about questions concerning the Connect-Cty service that do not relate to the sign-up portal?

Please contact Fire Chief/EMA Director Terry Mastandrea at the Village of Lake Zurich Main Fire Station(847) 540-5070.

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Building & Zoning

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1. What is the maximum rise on a residential stair?

7 ¾”

2. What is the maximum length of a residential clothes dryer vent?

25 feet. The maximum length must be reduced by 5 feet for each 90 degree bend and 2 ½ feet for each 45 degree bend.

3. What is the minimum R-value for wall insulation in wood frame construction?

R-19 for insulation placed in the wall cavities or R-13 for insulation placed in wall cavities covered by a continuous sheathing with an R-value of 5.

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Finance

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1. What is the Village’s property tax rate?

The rate for 2008 is .825 per $100 of EAV.

2. Whom do I contact regarding my property tax bill?

Please call the Lake County Clerk at (847) 377-2000.

3. When is my water / sewer bill due?

Bills are due 15 days after the bill date.

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Fire

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1. Are firefighter jobs currently available in Lake Zurich?

A new testing process has begun as of July 2010 - applications are now being accepted. See the information listed on the Fire Rescue Web Page.

2. Questions On CFL Bulb Cleanup

Do you have a new CFL Bulb? If one breaks see the link below for more information. More...

3. Where is the Fire Station located?

The Village's Main Fire Station/Headquarters, Station #1, is located at 321 S. Buesching Road, Lake Zurich, IL. Three additional sub-stations are located in the Lake Zurich Rural Fire Protection District.

4. How do I schedule a Fire Station Tour or a Fire crew and vehicle visit to a Block Party?

Contact the Fire Prevention Bureau at (847) 540-5073.
Please be aware that even pre-scheduled tours and visits may be pre-empted by emergency response.

5. Where can I get a Knox Box for my business?

Contact the Fire Prevention Bureau at (847) 540-5070.

6. Where can I get a copy of an EMS/Medical Report?

The Lake Zurich Fire/Rescue Department determined that the Resource Hospital, Northwest Community Hospital, is the official guardian of medical records.
Requests for copies of any and all medical records are to be directed to:
Northwest Community Hospital
Attention: EMS Office – Records Request
800 W. Central Road, Arlington Heights, IL 60005
Phone: 847.618.4480
Requests for billing information are to be directed to the third party medical billing company:
Andres Medical Billing
3343 N. Ridge Avenue, Arlington Heights, IL 60004
Phone: 847.577.8811, ext. 223

7. How do I dispose of Home Medical Waste?

The Lake Zurich Fire Rescue Dept. does not accept medical waste (such as used syringes)for disposal. See the attached Lake County Health Department Recommendations for Disposal of Medical Waste at Home. More...

8. What is the danger of Carbon Monoxide?

Carbon monoxide (CO) is a “silent killer” because it is odorless, tasteless, invisible, and lighter than air. CO is quickly absorbed by the body, preventing blood from bringing oxygen to cells, tissues and organs, suffocating it’s victims. Victims of Carbon Monoxide poisoning are often sickened or killed while sleeping. A Carbon Monoxide detector will sound when levels of the gas are elevated, alerting residents that they need to leave the home. Carbon Monoxide Brochure

9. What is ICE - In Case of Emergency?

In case of emergency, would the Police and Fire Departments know who to contact on your behalf?
Recommendation by Emergency Service Agencies:
Carry ICE Record Information along with your personal identification,
Copy the information to all ICE partners,
Review and update annually or as necessary. In Case of Emergency Brochure

10. Can I get a Car Safety Seat inspection at the Fire Department?

The Lake Zurich Fire Rescue does not conduct car safety seat installations or inspections. Residents of the Village of Lake Zurich should contact Lake Zurich Police Department at (847)438-2348.

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Home

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1. Who is responsible/How can I report a pothole?

The area of Route 12 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes. Residents can call 847-705-4612 to report pothole damage. Pothole Reporting Form for Village Streets

2. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@volz.org. FOI form

3. How do I make a suggestion?

Contact the Village of Lake Zurich with any suggestions or concerns through the Feedback Form located on Home Page left side or use search field. Call Village Hall at (847)438-5141.

4. Can I burn leaves in the Village of Lake Zurich?

No. Open burning is not allowed in the Village of Lake Zurich. The Village contracts with Waste Management for leaf/brush pickup in the Spring and Fall annually.

5. Questions On CFL Bulb Cleanup

Do you have a new CFL Bulb? If one breaks see the link below for more information. More...

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Parks & Recreation

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1. Is there a public boat launch?

No. However, from Memorial Day through Labor Day, non-motorized boats, i.e., canoes, kayaks can be launched from Paulus Park by residents only. A $5.00 daily fee is applicable and can be obtained at the Paulus Park Gatehouse or Barn during normal business hours.

Hours permitted for lake access with permit are daily (dawn to dusk). For further information, please call (847) 438-5146.

2. Do you have a pool or fitness center?

No. We do have 2 beaches that are open from Memorial Day through Labor Day. A children’s sprayground is also available at Paulus Park.

Many fitness classes are offered, from Pilates to Cardio-Karate.

3. Can non-residents register for classes with Park & Rec Dept?

Yes, non-residents can participate in programs and events. There will be a NR fee charged for certain programs."

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Police

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1. What is Curfew?

Applies to those under 18 years of age -

720 ILCS 555 - Child Curfew Act -
Saturday and Sunday 12:01 a.m. to 6:00 a.m.; Monday through Friday 11:00 p.m. to 6:00 a.m.

Public Act 95-310 - Drivers License (625 ILCS 5/6-110)
Drivers under 18 years of age:
11:00 p.m. Friday and Saturday to 6:00 a.m. Saturday and Sunday, 10:00 p.m. to 6:00 a.m. Sunday through Thursday.

2. What are overnight parking restrictions?

Parking on Village street is prohibited from 2:00 am - 5:00 am.

3. How do I obtain a copy of a police report?

2-3 days after an incident, a copy of a report may be obtained by calling Records at (847) 540-3251. A Freedom of Information form (FOIA) or subpoena may be required. There is no cost for a report under 50 pages. Traffic Crash Reports are $5.00.

4. Where can I pay a parking ticket?

Payment for parking tickets are accepted at:
Village Hall
70 East Main Street
Lake Zurich, IL

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Public Works

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1. Who is responsible/How can I report a pothole?

The area of Route 12 falls under the Illinois Department of Transportation (IDOT) jurisdiction. We have reported all concerns to them as we receive the information from our residents regarding pot holes.
Residents can call 847-705-4612 to report pothole damage. Pothole Reporting Form for Village Streets

2. Where is the Engineering Division located?

The Engineering Division is located on the second floor of the Public Works Facility at 505 Telser Road in Lake Zurich.

3. Who is responsible for drainage related issues?

For drainage, issues please call the Engineering Division and talk to one of our employees. The problem will be investigated and a solution will be determined. Most likely, the solution on a homeowner’s lot will be the homeowner’s responsibility as the Village is not responsible for the drainage problems on a private lot. However, the Village may be able to recommend some solutions to solve a resident’s problem. Usually the solution will require a permit from the Building and Zoning Department.

4. What if I have questions about the wetlands on my property or within Lake Zurich?

Questions about wetlands should be referred to the Village of Lake Zurich Engineering Division at (847) 540-1694.

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Village Clerk

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1. When is the next election?

Early voting begins on October 11, 2010 thru October 28, 2010 at the Ela Township Hall. Election Day is November 2, 2010. Voters can call Lake County Clerk at 847-377-2406 for information.

2. Where can I register to vote?

There are voter registrars at the Village Hall, Police Department, Ela Area Library, and the Ela Township Hall. You will need two pieces of identification showing your name and current address. Registration is open throughout the year except during the 28 days prior to an election, and reopens the second day following an election. For more voting information call the Lake County Clerk at 847-377-2308 or visit WhereDoIVote.info.

3. How do I obtain records?

Inspection or copies of Village records may be obtained with a Freedom of Information (FOI) request form and faxed to 847-540-1768 or emailed FOIA@volz.org. FOI form